Instructional Designer/Technical Writer
Company Name:
Western Union
We didn't become the worldwide leader in money movement services overnight. The employees of Western Union have been the backbone of our innovative spirit--and continued success--since our beginnings in 1851. And it's a proud tradition that continues today with the next dedicated, enterprising individual that joins our team--hopefully, you. Right now, we are seeking a highly-motivated Instructional Designer at Western Union's Global Headquarters in Englewood, Colorado.
This position is responsible for analyzing content, identifying gaps, and executing on training needs for global call center training courseware. The candidate is primarily responsible for ensuring that all Web training is developed, produced, and QA checked and that all other courseware is authored, edited, corrected, published, and delivered in a timely manner. This position also requires that all project stakeholders are kept informed of the documentation's progress over the life of the project. Additional requirements include strong verbal and written communication skills, strong editing skills, and a strong attention to detail. We are looking for someone who can work independently as well as part of a team who can ramp up quickly on tools and adhere to department style guides. This role reports to the Training Development Manager.
Note
: Candidate must be willing and able to report to the Corporate Office during standard business hours.
Key Responsibilities
: Research, design, develop and evaluate instructional programs, curriculum, and materials which provide performance/accomplishment-based skills training. o Develop learning content using state-of-the-art instructional design techniques and strategies for e-learning/Web-based training, instructor-led and self-paced learning modalities. o Work closely with supervisors, trainers and subject matter experts to ensure training materials are effective, current, and relevant. o Ensure effectiveness of instructional design and related training efforts through analysis, design and evaluation best practices.
Requirements
: Bachelor's degree in related field from a fully-accredited university or equivalent plus a minimum of 3-5 years related experience o Strong, proven experience with developing a variety of different kinds of software training materials, including quick reference guides, student guides, instructor guides, and CBTs. Tools desired: Camtasia, Storyline, FrameMaker, and Photoshop
Company Information
With a 160-year history of connecting people when it matters most, Western Union continues to shape the world in which we live. Western Union offers one of the easiest ways for families and friends to send money and stay connected almost anywhere in the world. It all comes down to the relationships we've established over many years. We take pride in being close to our consumers. Together with our Agents, we speak our consumers' languages and live in our consumers' neighborhoods. And we share our consumers' cultures. We are a significant part of each other's lives. As a result, our Agents and employees are more like ambassadors. They are ambassadors of trust. Ambassadors of responsibility. And ambassadors of hope. They are the living, breathing manifestation of who we are as a company and reflect the Western Union behaviors: Inspired. Connected. Driven. Game-Changer. Responsible. EOE/AA Women, Minorities, Veterans, Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability or other protected category.
Relocation Eligible
: NoEstimated Salary: $20 to $28 per hour based on qualifications.
Western Union
We didn't become the worldwide leader in money movement services overnight. The employees of Western Union have been the backbone of our innovative spirit--and continued success--since our beginnings in 1851. And it's a proud tradition that continues today with the next dedicated, enterprising individual that joins our team--hopefully, you. Right now, we are seeking a highly-motivated Instructional Designer at Western Union's Global Headquarters in Englewood, Colorado.
This position is responsible for analyzing content, identifying gaps, and executing on training needs for global call center training courseware. The candidate is primarily responsible for ensuring that all Web training is developed, produced, and QA checked and that all other courseware is authored, edited, corrected, published, and delivered in a timely manner. This position also requires that all project stakeholders are kept informed of the documentation's progress over the life of the project. Additional requirements include strong verbal and written communication skills, strong editing skills, and a strong attention to detail. We are looking for someone who can work independently as well as part of a team who can ramp up quickly on tools and adhere to department style guides. This role reports to the Training Development Manager.
Note
: Candidate must be willing and able to report to the Corporate Office during standard business hours.
Key Responsibilities
: Research, design, develop and evaluate instructional programs, curriculum, and materials which provide performance/accomplishment-based skills training. o Develop learning content using state-of-the-art instructional design techniques and strategies for e-learning/Web-based training, instructor-led and self-paced learning modalities. o Work closely with supervisors, trainers and subject matter experts to ensure training materials are effective, current, and relevant. o Ensure effectiveness of instructional design and related training efforts through analysis, design and evaluation best practices.
Requirements
: Bachelor's degree in related field from a fully-accredited university or equivalent plus a minimum of 3-5 years related experience o Strong, proven experience with developing a variety of different kinds of software training materials, including quick reference guides, student guides, instructor guides, and CBTs. Tools desired: Camtasia, Storyline, FrameMaker, and Photoshop
Company Information
With a 160-year history of connecting people when it matters most, Western Union continues to shape the world in which we live. Western Union offers one of the easiest ways for families and friends to send money and stay connected almost anywhere in the world. It all comes down to the relationships we've established over many years. We take pride in being close to our consumers. Together with our Agents, we speak our consumers' languages and live in our consumers' neighborhoods. And we share our consumers' cultures. We are a significant part of each other's lives. As a result, our Agents and employees are more like ambassadors. They are ambassadors of trust. Ambassadors of responsibility. And ambassadors of hope. They are the living, breathing manifestation of who we are as a company and reflect the Western Union behaviors: Inspired. Connected. Driven. Game-Changer. Responsible. EOE/AA Women, Minorities, Veterans, Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability or other protected category.
Relocation Eligible
: NoEstimated Salary: $20 to $28 per hour based on qualifications.
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