Mgr, Video Operations
JOB SCOPE The Video Operations Systems Engineering team is seeking a senior manager to support a dynamic and highly competent engineering team.
The Video Ops Engineering team handles large scale hybrid infrastructure comprising of cloud, local and shared platform services and hardware.
Successful candidate will have previous experience as a manager is required as well as experience in a role as an engineer.
This position will drive strategic direction and management across various platforms, in various locations, with varying degrees of technology.
Deploy and ensure consistent, structured and disciplined practices to ensure stable product delivery consistent with company initiatives and expectations.
DUTIES AND RESPONSIBILITIES
Lead a group of highly competent engineers and assist them with their daily administrative tasks such as completing tickets, removing obstacles and escalating for them
Support the engineering staff to be more productive and successful thru direct involvement
Direct and manage process improvement programs for video operations and ensure consistent operational procedures
Liaison between Product, Software Engineering, Video Operations, Advanced Engineering and Technology services
Lead an innovative, collaborative work team to produce exceptional results delivering the customer experience.
Manage relationships with vendors
Provide Engineering support and direction for new or existing technologies and current operations initiatives.
This includes hands on engineering work, on call and outage mitigation and remediation.
Actively contribute to reducing the mean time resolution of all SI events.
Assist in management and execution of products and projects driven by video product and engineering
Ensure that all engineers have an active development plan and are progressing in their skill sets.
Actively and consistently support all efforts to simplify and enhance the customer experience
Ensure adherence to company TQA policies.
BASIC / MINIMUM QUALIFICATIONS
Bachelor's degree in engineering, Computer Science, or related field, and/or equivalent work experience
Minimum of eight (8) years of engineering management experience
Minimum seven (7) years experience in Video Control and DAC Systems
Minimum of three (3) years of direct supervision experience ADDITIONAL JOB QUALIFICATIONS
Strong ability to handle multiple projects and tasks context switching
Demonstrated ability to direct a team of highly function engineers and managers.
Must be able to work with internal/external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve the majority of trouble tickets assigned.
Intermediate knowledge of IP Multi-cast
Advanced knowledge/operational background as either a team member of another Operations Center, NOC or Computer Operator
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner PREFERRED QUALIFICATIONS
SCTE/BCTE certification or equivalent industry and/or vendor specific certifications and training
MBA or MS degree #LI-AK EVD505-VIDEO 2023-17656 2023 Here, employees dont just have jobs, they build careers.
Thats why we believe in offering a comprehensivepay and benefits (https:
//jobs.
spectrum.
com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The pay for this position has a salary range of$98,900.
00 to $175,300.
00.
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including:
Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.
When you join us, youre joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Watch this video to learn more.
(https:
//www.
youtube.
com/watch?v=N-HEOHIAU7Q) Who You Are Matters HereWere committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.
EOE, including disability/vets.
Learn about our inclusive culture.
(https:
//jobs.
spectrum.
com/inclusiveworkplace/) Recommended Skills Business Process Improvement Computer Networks Customer Experience Engineering Management Engineering Support Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.
The Video Ops Engineering team handles large scale hybrid infrastructure comprising of cloud, local and shared platform services and hardware.
Successful candidate will have previous experience as a manager is required as well as experience in a role as an engineer.
This position will drive strategic direction and management across various platforms, in various locations, with varying degrees of technology.
Deploy and ensure consistent, structured and disciplined practices to ensure stable product delivery consistent with company initiatives and expectations.
DUTIES AND RESPONSIBILITIES
Lead a group of highly competent engineers and assist them with their daily administrative tasks such as completing tickets, removing obstacles and escalating for them
Support the engineering staff to be more productive and successful thru direct involvement
Direct and manage process improvement programs for video operations and ensure consistent operational procedures
Liaison between Product, Software Engineering, Video Operations, Advanced Engineering and Technology services
Lead an innovative, collaborative work team to produce exceptional results delivering the customer experience.
Manage relationships with vendors
Provide Engineering support and direction for new or existing technologies and current operations initiatives.
This includes hands on engineering work, on call and outage mitigation and remediation.
Actively contribute to reducing the mean time resolution of all SI events.
Assist in management and execution of products and projects driven by video product and engineering
Ensure that all engineers have an active development plan and are progressing in their skill sets.
Actively and consistently support all efforts to simplify and enhance the customer experience
Ensure adherence to company TQA policies.
BASIC / MINIMUM QUALIFICATIONS
Bachelor's degree in engineering, Computer Science, or related field, and/or equivalent work experience
Minimum of eight (8) years of engineering management experience
Minimum seven (7) years experience in Video Control and DAC Systems
Minimum of three (3) years of direct supervision experience ADDITIONAL JOB QUALIFICATIONS
Strong ability to handle multiple projects and tasks context switching
Demonstrated ability to direct a team of highly function engineers and managers.
Must be able to work with internal/external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve the majority of trouble tickets assigned.
Intermediate knowledge of IP Multi-cast
Advanced knowledge/operational background as either a team member of another Operations Center, NOC or Computer Operator
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner PREFERRED QUALIFICATIONS
SCTE/BCTE certification or equivalent industry and/or vendor specific certifications and training
MBA or MS degree #LI-AK EVD505-VIDEO 2023-17656 2023 Here, employees dont just have jobs, they build careers.
Thats why we believe in offering a comprehensivepay and benefits (https:
//jobs.
spectrum.
com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The pay for this position has a salary range of$98,900.
00 to $175,300.
00.
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including:
Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.
When you join us, youre joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Watch this video to learn more.
(https:
//www.
youtube.
com/watch?v=N-HEOHIAU7Q) Who You Are Matters HereWere committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.
EOE, including disability/vets.
Learn about our inclusive culture.
(https:
//jobs.
spectrum.
com/inclusiveworkplace/) Recommended Skills Business Process Improvement Computer Networks Customer Experience Engineering Management Engineering Support Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.
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