Manager Ecommerce - Customer
Department SummarySling TV L.
L.
C.
provides an over-the-top (internet delivered) television experience on TVs, tablets, gaming consoles, computers, smartphones, smart TVs and other streaming devices.
Distributed across a variety of strategic device partners, including Google, Amazon, Apple TV, Microsoft, Roku, Samsung, LG, Comcast, and many others, Sling TV offers two primary domestic streaming services that collectively include more than 100 channels of top content.
Featured programmers include Disney/ESPN, NBC, AMC, A&E, EPIX, NFL Network, NBA TV, NHL Networks, Pac-12 Networks, Hallmark, Viacom, and more.
For Spanish-speaking customers, Sling Latino offers a suite of standalone and extra Spanish-programming packages tailored to the U S.
Hispanic market.
And for those seeking International content, Sling International currently provides more than 300 channels in 20 languages (available across multiple devices) to U.
S.
households.
Sling TV is the #1 Live TV Streaming Service.
Sling TV is a next-generation service that meets the entertainment needs of todays contemporary viewers.
Visit www.
Sling.
com.
We are driven by curiosity, pride, adventure, and a desire to win its in our DNA.
Were looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here.
We are Sling.
Job Duties and ResponsibilitiesThis position will lead Customer-focused eCommerce efforts within Sling TV, including working with a cross-functional team to drive onsite and in-app retention, conversion, sales and upsell efforts to our customers.
You will be a key member of the Sling eCommerce team and will be responsible for managing activation and conversion for Sling former customers.
You will also be managing right-sizing of customers and educating them on Slings product offerings, and educating customers about add-on products, as well as driving sell-in and conversion of those products.
To achieve your goals, you will develop strategies and execute to rapidly iterate and optimize the onsite funnel and marketing tactics in a dynamic competitive environment.
In this role, you will work directly with various departments across Sling and DISH to develop customer communication strategies on sling.
com and within the Sling app to optimize the onsite and in-app experiences employing a test and learn methodology.
These teams include, but are not limited to, Sling Product leaders and marketing partners, Sling operations, marketing analytics, our internal creative agency, and the digital center of excellence.
As an active member of the marketing team, you will be a model for executional excellence, a creative problem-solver and a thought leader who sets the tone of high performance within the organization.
Key
Responsibilities:
Own retention conversation and product sales on sling.
com and in app Own winback conversation and product sales on sling.
com Own product upsell conversation and sales on sling.
com and in app Represent marketing on a cross-functional team responsible for the end-to-end digital experience Work with marketing and media teams to ensure optimal destinations for media, making recommendations on how to improve the experience Leverage customer insights to identify pain points and come up with creative solutions Educate the marketing department on the how and why of the sling.
com to inform marketing tactics Schedule testing and launch strategies for each new iteration of the product Own the planning and management of retention, winback, and upsell content on sling.
com and in app Monitor daily conversion rate and product sales targets closely, and strategize how to meet them through planning, testing and optimization of content Partner closely with our creative team to request, ideate, and give feedback on creative assets needed to support site goals Understand where and how traffic is being driven to our site and how to deliver a seamless, conversion-driven experience on site Analyze and report on site metrics, using insights to identify opportunities and chase them down Skills, Experience and RequirementsEducation:
Bachelors degree from a 4-year university or equivalent combination of education and experience
Experience:
5
years experience in eCommerce; merchandising for a high traffic site preferredSkills and
Qualifications:
Adept at handling multiple competing priorities and duties in a fast-paced, results driven, changing environment, with minimal daily oversight Exceptional verbal and written communication skills; proven ability to communicate effectively and influence all levels of staff Working knowledge and usage of Adobe analytics (or Google Analytics); expertise in analytics preferred Experience managing large teams of diverse professionals Strong customer and employee orientation Ability to travel 20% of time Salary Range Compensation:
$87,500.
00/Year - $125,000.
00/Year Compensation and BenefitsWe also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here:
DISH Benefits.
The base pay range shown is a guideline.
Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
Recommended Skills Adobe Analytics Communication Creative Problem Solving Data Analysis E Commerce Google Analytics Estimated Salary: $20 to $28 per hour based on qualifications.
L.
C.
provides an over-the-top (internet delivered) television experience on TVs, tablets, gaming consoles, computers, smartphones, smart TVs and other streaming devices.
Distributed across a variety of strategic device partners, including Google, Amazon, Apple TV, Microsoft, Roku, Samsung, LG, Comcast, and many others, Sling TV offers two primary domestic streaming services that collectively include more than 100 channels of top content.
Featured programmers include Disney/ESPN, NBC, AMC, A&E, EPIX, NFL Network, NBA TV, NHL Networks, Pac-12 Networks, Hallmark, Viacom, and more.
For Spanish-speaking customers, Sling Latino offers a suite of standalone and extra Spanish-programming packages tailored to the U S.
Hispanic market.
And for those seeking International content, Sling International currently provides more than 300 channels in 20 languages (available across multiple devices) to U.
S.
households.
Sling TV is the #1 Live TV Streaming Service.
Sling TV is a next-generation service that meets the entertainment needs of todays contemporary viewers.
Visit www.
Sling.
com.
We are driven by curiosity, pride, adventure, and a desire to win its in our DNA.
Were looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here.
We are Sling.
Job Duties and ResponsibilitiesThis position will lead Customer-focused eCommerce efforts within Sling TV, including working with a cross-functional team to drive onsite and in-app retention, conversion, sales and upsell efforts to our customers.
You will be a key member of the Sling eCommerce team and will be responsible for managing activation and conversion for Sling former customers.
You will also be managing right-sizing of customers and educating them on Slings product offerings, and educating customers about add-on products, as well as driving sell-in and conversion of those products.
To achieve your goals, you will develop strategies and execute to rapidly iterate and optimize the onsite funnel and marketing tactics in a dynamic competitive environment.
In this role, you will work directly with various departments across Sling and DISH to develop customer communication strategies on sling.
com and within the Sling app to optimize the onsite and in-app experiences employing a test and learn methodology.
These teams include, but are not limited to, Sling Product leaders and marketing partners, Sling operations, marketing analytics, our internal creative agency, and the digital center of excellence.
As an active member of the marketing team, you will be a model for executional excellence, a creative problem-solver and a thought leader who sets the tone of high performance within the organization.
Key
Responsibilities:
Own retention conversation and product sales on sling.
com and in app Own winback conversation and product sales on sling.
com Own product upsell conversation and sales on sling.
com and in app Represent marketing on a cross-functional team responsible for the end-to-end digital experience Work with marketing and media teams to ensure optimal destinations for media, making recommendations on how to improve the experience Leverage customer insights to identify pain points and come up with creative solutions Educate the marketing department on the how and why of the sling.
com to inform marketing tactics Schedule testing and launch strategies for each new iteration of the product Own the planning and management of retention, winback, and upsell content on sling.
com and in app Monitor daily conversion rate and product sales targets closely, and strategize how to meet them through planning, testing and optimization of content Partner closely with our creative team to request, ideate, and give feedback on creative assets needed to support site goals Understand where and how traffic is being driven to our site and how to deliver a seamless, conversion-driven experience on site Analyze and report on site metrics, using insights to identify opportunities and chase them down Skills, Experience and RequirementsEducation:
Bachelors degree from a 4-year university or equivalent combination of education and experience
Experience:
5
years experience in eCommerce; merchandising for a high traffic site preferredSkills and
Qualifications:
Adept at handling multiple competing priorities and duties in a fast-paced, results driven, changing environment, with minimal daily oversight Exceptional verbal and written communication skills; proven ability to communicate effectively and influence all levels of staff Working knowledge and usage of Adobe analytics (or Google Analytics); expertise in analytics preferred Experience managing large teams of diverse professionals Strong customer and employee orientation Ability to travel 20% of time Salary Range Compensation:
$87,500.
00/Year - $125,000.
00/Year Compensation and BenefitsWe also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here:
DISH Benefits.
The base pay range shown is a guideline.
Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
Recommended Skills Adobe Analytics Communication Creative Problem Solving Data Analysis E Commerce Google Analytics Estimated Salary: $20 to $28 per hour based on qualifications.
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