Telephone Ops Engineer II (Hybrid)
This position is eligible to work in a hybrid work model (combination of in-office and remote days).
JOB SCOPEProvides support for the following functional areas:
Operations, Administration, Maintenance, and Provisioning.
Switches may be Constant Bit Rate (CBR), Time Division Multiplexed (TDM) or packet based such as Voice over IP (VoIP) soft switches.
DUTIES AND RESPONSIBILITIES Responsible for managing the Voice Core switching and routing platforms deployed by the company.
Also responsible for performing or providing support for the following functional areas:
Operations, Administration, Maintenance, and Provisioning.
Switches may be Constant Bit Rate (CBR), Time Division Multiplexed (TDM) or packet based such as Voice over IP (VoIP) soft switches.
Provides troubleshooting assistance to entry level & mid-level switch engineers.
Evaluates, coordinates, and supports all core telephony equipment activity including hardware and software upgrades and maintenances.
Supported voice core platforms include Nokia IMS, Metaswitch CFS/ISUMG, Session Border Controllers, Sonus/Ribbon tandem components, Broadsoft Network and Application Servers, Nokia ALU/CTS, Nokia hiQ, and multiple Media Server platforms.
.
Ability to troubleshoot IP connectivity issues.
Configures and troubleshoots TDM, SS7, ISUP, and SIP unassisted.
Assists and coordinates the efforts of other TOE I/II in configuring and troubleshooting TDM, SS7, ISUP, and SIP.
Follows established guidelines for telephone network daily health check procedures and determines call out protocols during outage situations.
Prepares detailed RCA documentation as a post mortem for critical outages.
Creates MOP documents for other TOEs to implement.
Reviews and guides other TOEs in MOP creation, management and implementation.
Resolves the majority of telephony network trouble tickets without assistance Able to direct the trouble shooting efforts during major voice service outages.
Documents and assists other TOEs with documenting switch and telephone network architecture.
Assumes a leadership role in all Residential and Business telephony issues, coordinating not only within the Telephony group but between functional areas.
BASIC / MINIMUM QUALIFICATIONS Bachelor's degree in Computer Science, Electrical Engineering or related field, and / or equivalent work experience Minimum five (5) years of experience with wireline, wireless, or broadband telephony Minimum three (3) years of Data network experience Must be able to work the following schedule:
Wednesday 12:
00 PM thru Saturday 10:
30PM ADDITIONAL JOB QUALIFICATIONS Advanced knowledge of related industry specifications and standards IEEE, ANSI, Physical Media (Multimode Fiber, Single-mode Fiber, UTP, etc.
), bridging, switching, routing, Ethernet and transport technologies and protocols Demonstrates IP knowledge, L2, L3, TCP, UDP and telephony equivalents Experience with network design, network architecture, protocols and network topology TCP/IP and the OSI Model Experience in network devices and basic network appliances Ability to perform duties in a very fast pace environment and ability to learn new technology quickly PREFERRED QUALIFICATIONS Knowledge of industry products and services Industry and vendor specific certifications and training (Cisco, Nokia, Metaswitch, Alcatel-Lucent, etc.
) WORKING CONDITIONS24/7 Office Environment#LI-AK#LI-HYBRID ETC300-NTO 2023-16925 2023 Here, employees don't just have jobs, they build careers.
That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The pay for this position has a salary range of $75,200.
00 to $120,000.
00.
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including:
Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.
When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.
EOE, including disability/vets.
Learn about our inclusive culture.
Recommended Skills Administration Cisco Curiosity Electrical Engineering Ethernet Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.
JOB SCOPEProvides support for the following functional areas:
Operations, Administration, Maintenance, and Provisioning.
Switches may be Constant Bit Rate (CBR), Time Division Multiplexed (TDM) or packet based such as Voice over IP (VoIP) soft switches.
DUTIES AND RESPONSIBILITIES Responsible for managing the Voice Core switching and routing platforms deployed by the company.
Also responsible for performing or providing support for the following functional areas:
Operations, Administration, Maintenance, and Provisioning.
Switches may be Constant Bit Rate (CBR), Time Division Multiplexed (TDM) or packet based such as Voice over IP (VoIP) soft switches.
Provides troubleshooting assistance to entry level & mid-level switch engineers.
Evaluates, coordinates, and supports all core telephony equipment activity including hardware and software upgrades and maintenances.
Supported voice core platforms include Nokia IMS, Metaswitch CFS/ISUMG, Session Border Controllers, Sonus/Ribbon tandem components, Broadsoft Network and Application Servers, Nokia ALU/CTS, Nokia hiQ, and multiple Media Server platforms.
.
Ability to troubleshoot IP connectivity issues.
Configures and troubleshoots TDM, SS7, ISUP, and SIP unassisted.
Assists and coordinates the efforts of other TOE I/II in configuring and troubleshooting TDM, SS7, ISUP, and SIP.
Follows established guidelines for telephone network daily health check procedures and determines call out protocols during outage situations.
Prepares detailed RCA documentation as a post mortem for critical outages.
Creates MOP documents for other TOEs to implement.
Reviews and guides other TOEs in MOP creation, management and implementation.
Resolves the majority of telephony network trouble tickets without assistance Able to direct the trouble shooting efforts during major voice service outages.
Documents and assists other TOEs with documenting switch and telephone network architecture.
Assumes a leadership role in all Residential and Business telephony issues, coordinating not only within the Telephony group but between functional areas.
BASIC / MINIMUM QUALIFICATIONS Bachelor's degree in Computer Science, Electrical Engineering or related field, and / or equivalent work experience Minimum five (5) years of experience with wireline, wireless, or broadband telephony Minimum three (3) years of Data network experience Must be able to work the following schedule:
Wednesday 12:
00 PM thru Saturday 10:
30PM ADDITIONAL JOB QUALIFICATIONS Advanced knowledge of related industry specifications and standards IEEE, ANSI, Physical Media (Multimode Fiber, Single-mode Fiber, UTP, etc.
), bridging, switching, routing, Ethernet and transport technologies and protocols Demonstrates IP knowledge, L2, L3, TCP, UDP and telephony equivalents Experience with network design, network architecture, protocols and network topology TCP/IP and the OSI Model Experience in network devices and basic network appliances Ability to perform duties in a very fast pace environment and ability to learn new technology quickly PREFERRED QUALIFICATIONS Knowledge of industry products and services Industry and vendor specific certifications and training (Cisco, Nokia, Metaswitch, Alcatel-Lucent, etc.
) WORKING CONDITIONS24/7 Office Environment#LI-AK#LI-HYBRID ETC300-NTO 2023-16925 2023 Here, employees don't just have jobs, they build careers.
That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The pay for this position has a salary range of $75,200.
00 to $120,000.
00.
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location.
Also, certain positions are eligible for additional forms of compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including:
Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.
When you join us, you're joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.
Watch this video to learn more.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.
EOE, including disability/vets.
Learn about our inclusive culture.
Recommended Skills Administration Cisco Curiosity Electrical Engineering Ethernet Information Technology Estimated Salary: $20 to $28 per hour based on qualifications.
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