Customer Service Coordinator
Englewood, CO Englewood, CO Full-time Full-time $21 an hour $21 an hour 21 hours ago 21 hours ago 21 hours ago Company
Summary:
Front Range Stone, a Division of Patrick Industries, serves the entire state and is one of Colorado's largest and most established custom countertop and commercial surface fabricators offering a breadth of countertop products including Granite, Quartz, Solid Surface, and Laminate.
Responsibilties:
Basic knowledge of countertop materials, process, overall project timeline Basic understanding of documents associated with project such as Area Forms, CAD drawings, EPA forms, documents from store.
Basic understanding of box store purchase order; being able to read and extract details associated to countertop project.
Call new customers for order status, order confirmation of countertop details, job site information and customer contact information.
Accurately and proficiently schedule appointments, route to prospective/correct runs and assign to appropriate time frames.
Follow up with completed projects to ensure successful installation, be able to note and request photos if there is an installation issue.
Basic understanding of internal communications with box stores and how to utilize internal communications.
Can proficiently and accurately manage email/voicemail workload daily.
Any other tasks assigned by Manager
Experience:
1-2 years customer service experience required Customer Service Experience required with knowledge in a scheduling database and/or construction environment preferred Skills & Abilities:
High attention to detail Strong analytical skills Must excel in delivering and exceeding the customer experience.
Ability to multitask with a high level of accuracy Excellent problem solving and organizational skills Ability to prioritize and multi-task Must be able to handle high volume workload Ability to think strategically and tactically in scheduling customer deliveries and installations.
Physical Requirements:
While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear.
The employee is frequently required to reach with hands and arms.
The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The noise level in the work environment is usually moderate.
Job Type:
Full time Great schedule:
M-F 8:
00am-4:
30pm (subject to change) $21.
00 per hour Benefits Offered:
Medical, Dental, Vision Insurance 401K Match Paid Time Off Paid Holidays.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Front Range Stone, a Division of Patrick Industries, serves the entire state and is one of Colorado's largest and most established custom countertop and commercial surface fabricators offering a breadth of countertop products including Granite, Quartz, Solid Surface, and Laminate.
Responsibilties:
Basic knowledge of countertop materials, process, overall project timeline Basic understanding of documents associated with project such as Area Forms, CAD drawings, EPA forms, documents from store.
Basic understanding of box store purchase order; being able to read and extract details associated to countertop project.
Call new customers for order status, order confirmation of countertop details, job site information and customer contact information.
Accurately and proficiently schedule appointments, route to prospective/correct runs and assign to appropriate time frames.
Follow up with completed projects to ensure successful installation, be able to note and request photos if there is an installation issue.
Basic understanding of internal communications with box stores and how to utilize internal communications.
Can proficiently and accurately manage email/voicemail workload daily.
Any other tasks assigned by Manager
Experience:
1-2 years customer service experience required Customer Service Experience required with knowledge in a scheduling database and/or construction environment preferred Skills & Abilities:
High attention to detail Strong analytical skills Must excel in delivering and exceeding the customer experience.
Ability to multitask with a high level of accuracy Excellent problem solving and organizational skills Ability to prioritize and multi-task Must be able to handle high volume workload Ability to think strategically and tactically in scheduling customer deliveries and installations.
Physical Requirements:
While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear.
The employee is frequently required to reach with hands and arms.
The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
The noise level in the work environment is usually moderate.
Job Type:
Full time Great schedule:
M-F 8:
00am-4:
30pm (subject to change) $21.
00 per hour Benefits Offered:
Medical, Dental, Vision Insurance 401K Match Paid Time Off Paid Holidays.
Estimated Salary: $20 to $28 per hour based on qualifications.
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