Managed Services (MSP) Support Technician II
Job Title:
Managed Services IT Support Technician IILocation:
Centennial, COJob Type:
Full Time - In-OfficeSalary:
$50,000 to $60,000 per yearTrinWare, a Centennial Colorado based Managed Services provider, IT Outsourcing Company and custom computer production manufacturer is looking for their newest member to join our team.
Our continued growth and diverse expansions in the MSP and IT Outsourcing marketplace require the addition of a ConnectWise Integration Specialist.
Do you have a passion for technology? Do you enjoy a fast-paced work environment? Is multi-tasking something you thrive on? Do you have experience with ConnectWise Manage, ConnectWise Sell and the MSP Marketplace? Do you have a comprehensive knowledge of Project Management in The IT Outsourcing and Managed Service Provider business environment? Because we manufacture and assemble custom computer systems and provide a full suite of IT Outsourcing solutions and Managed Services to our customers, TrinWare is looking for the ideal candidate to fill this Managed Services IT Support Technician II position.
Are you anxious to learn more? Do you consider yourself a person who understands the need for operational efficiencies? Do you like working with a fine-tuned organization?If so, keep reading you may be the new team member we are looking for!Job Title:
Managed Services IT Support Technician IISummaryTrinWare's Managed Services Support Technician II provides frontline technical support for a variety of clients in the Denver Metro Area and beyond.
This is a full-time position reporting to our Director of Technology and operating out of our headquarters in Centennial, Colorado.
Hours for this role will be 40 hours per week operating between 7:
00AM to 6:
00PM Monday through Friday with occasional off-hours work.
This position will occasionally require travel to customer locations, primarily within the Denver metro area.
Duties and Responsibilities Provide technical expertise and services to TrinWare's internal and external customers through project work and proactive recommendations Delight customers with high-quality customer service, both remote and face to face Own the successful outcome and customer satisfaction of each assigned task Produce great documentation of all work performed in our PSA tools Communicate effectively within the team to ensure all customer requests are addressed Strive to learn and continuously improve technical and business skills Uphold TrinWare's Core Values and standards of customer service in all internal and external interactions Qualifications Bi-lingual, speaking fluent Spanish and English is a requirement for this position Strong Linux experience is required 2
years' client-facing service desk experience in a managed services or multi-tenant support company using RMM and PSA tools Experience performing troubleshooting and administration of client servers, networks, workstations, and business applications Experience with ConnectWise Manage and Automate is a plus Experience with TrinWare's core technologies preferred Microsoft Windows 10 Microsoft Office 365 suite Client VPN setup and troubleshooting VoIP desk phones and cloud phone systems Spam filter administration Network printers and copiers Client antivirus and antimalware tools PDF viewing and editing tools Professional written and verbal communication Clean MVR Ability to pass a drug and/or alcohol screen and background check Strong interpersonal skills and business acumen Strong time management skills and the ability to stay organized during high volume Willingness to learn continuously and escalate issues when appropriate Valid Colorado Driver's License with ability and willingness to travel throughout Colorado IT certifications through Microsoft, CompTIA, Cisco, VMware and other vendors preferred BenefitsTrinWare's available benefits include:
o Medical, Dental, Vision o Life, Short and Long term disability o 401K with matching o Paid holidays, vacation and sick leave o Employee discount, referral and assistance programsTrinWare's Core ValuesTrinWare's culture is a coming-together of high professional standards and a tight-knit team atmosphere.
These Core Values are the driving force behind the who, what and why of our mission.
We believe that these values will serve as a compass to lead us to our goal:
being recognized as one of technology's great service providers.
GOALS:
Growth, Optimism, Accountability, Leadership, Service #GOALS PIde0dba8c1f0c-25448-32612661 Recommended Skills Administration Automation Cisco Cloud Computing Commercial Awareness Communication Estimated Salary: $20 to $28 per hour based on qualifications.
Managed Services IT Support Technician IILocation:
Centennial, COJob Type:
Full Time - In-OfficeSalary:
$50,000 to $60,000 per yearTrinWare, a Centennial Colorado based Managed Services provider, IT Outsourcing Company and custom computer production manufacturer is looking for their newest member to join our team.
Our continued growth and diverse expansions in the MSP and IT Outsourcing marketplace require the addition of a ConnectWise Integration Specialist.
Do you have a passion for technology? Do you enjoy a fast-paced work environment? Is multi-tasking something you thrive on? Do you have experience with ConnectWise Manage, ConnectWise Sell and the MSP Marketplace? Do you have a comprehensive knowledge of Project Management in The IT Outsourcing and Managed Service Provider business environment? Because we manufacture and assemble custom computer systems and provide a full suite of IT Outsourcing solutions and Managed Services to our customers, TrinWare is looking for the ideal candidate to fill this Managed Services IT Support Technician II position.
Are you anxious to learn more? Do you consider yourself a person who understands the need for operational efficiencies? Do you like working with a fine-tuned organization?If so, keep reading you may be the new team member we are looking for!Job Title:
Managed Services IT Support Technician IISummaryTrinWare's Managed Services Support Technician II provides frontline technical support for a variety of clients in the Denver Metro Area and beyond.
This is a full-time position reporting to our Director of Technology and operating out of our headquarters in Centennial, Colorado.
Hours for this role will be 40 hours per week operating between 7:
00AM to 6:
00PM Monday through Friday with occasional off-hours work.
This position will occasionally require travel to customer locations, primarily within the Denver metro area.
Duties and Responsibilities Provide technical expertise and services to TrinWare's internal and external customers through project work and proactive recommendations Delight customers with high-quality customer service, both remote and face to face Own the successful outcome and customer satisfaction of each assigned task Produce great documentation of all work performed in our PSA tools Communicate effectively within the team to ensure all customer requests are addressed Strive to learn and continuously improve technical and business skills Uphold TrinWare's Core Values and standards of customer service in all internal and external interactions Qualifications Bi-lingual, speaking fluent Spanish and English is a requirement for this position Strong Linux experience is required 2
years' client-facing service desk experience in a managed services or multi-tenant support company using RMM and PSA tools Experience performing troubleshooting and administration of client servers, networks, workstations, and business applications Experience with ConnectWise Manage and Automate is a plus Experience with TrinWare's core technologies preferred Microsoft Windows 10 Microsoft Office 365 suite Client VPN setup and troubleshooting VoIP desk phones and cloud phone systems Spam filter administration Network printers and copiers Client antivirus and antimalware tools PDF viewing and editing tools Professional written and verbal communication Clean MVR Ability to pass a drug and/or alcohol screen and background check Strong interpersonal skills and business acumen Strong time management skills and the ability to stay organized during high volume Willingness to learn continuously and escalate issues when appropriate Valid Colorado Driver's License with ability and willingness to travel throughout Colorado IT certifications through Microsoft, CompTIA, Cisco, VMware and other vendors preferred BenefitsTrinWare's available benefits include:
o Medical, Dental, Vision o Life, Short and Long term disability o 401K with matching o Paid holidays, vacation and sick leave o Employee discount, referral and assistance programsTrinWare's Core ValuesTrinWare's culture is a coming-together of high professional standards and a tight-knit team atmosphere.
These Core Values are the driving force behind the who, what and why of our mission.
We believe that these values will serve as a compass to lead us to our goal:
being recognized as one of technology's great service providers.
GOALS:
Growth, Optimism, Accountability, Leadership, Service #GOALS PIde0dba8c1f0c-25448-32612661 Recommended Skills Administration Automation Cisco Cloud Computing Commercial Awareness Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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