IT Analyst - 012239

Company Name:
Hitachi Data Systems
Title: IT Analyst
Location: Colorado-Englewood
Hitachi Data Systems is seeking a qualified candidate to fill the position of an IT Applications Support Analyst in the Englewood, CO area. You will be part of a new and growing team responsible for providing Tier III support to a wide range of applications and technologies across the enterprise.
Duties:
Provide Tier III support for a wide range of business applications across the company including deployment, support and maintenance where required
Participate in design review meetings and provide impact assessments as part of IT projects
Plan and coordinate the rollout of new releases and upgrades to applications
Effectively manage multiple issues and properly prioritize and manage them to ensure timely resolution through established incident/problem management practices
Adhere to established SLAs
Participate in testing new application and their respective changes across the enterprise
Assist in preparation of specific documentation to include operational runbooks, impact assessments, SOPs, application details, tools and monitoring
Participate in cross-functional meetings to aid in implementing new tools and processes for Tier I/II Operations as part of operational hand-offs
Continuously adopt a proactive approach to ensure application reliability and availability
Provide and recommend long term fixes for reoccurring issues through established problem management processes and procedures
Serve as a liaison between the business and IT functional teams
Provide on-call support for all high severity issues
Desired Skills and Experience:
1-3 years in a customer-facing support role
Experience supporting users in a complex and global application environment
Experience working with and supporting key business critical systems and applications
Excellent decision making skills and can effectively multi-task
Strong technical, analytical and problem solving skills
Strong attention to detail
Strong knowledge and experience working with web, social and mobile technologies, including middleware and backend (iOS, Android, Hybrid, Java, JBoss, WebSphere, PHP, ASP, IIS, Apache, Unix/Linux, Microsoft, SQL, Oracle, CMS systems, MS Sharepoint, working knowledge of network protocols, understanding of LDAP technologies)
Strong knowledge of the SDLC process and best practices
Excellent communications skills (verbal and written) - ability to convey technically complex subjects in a clear and concise manner
Excellent time management and organizational skills
ITIL certification a plus
Education:
Bachelor's degree in Information Technology or related field (or equivalent experience )

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