Project Management - CRM Solutions

Company Name:
At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive technology-enabled services that puts customer engagement at the core of business success. Founded in 1982 and headquartered in Englewood, CO, TeleTech offers an integrated platform that combines analytics, strategy, process, systems integration, technology and operations to simplify the delivery of the customer experience for our Global 1000 clients and their customers.
We are currently searching for a Senior Project Manager in the Denver area to support our growing CRM / SalesForce Systems Integration Practice. The ideal candidate will be a strong performer in end to end CRM and Software Development implementation planning, project management, issue management and change management.
Monitor and review project progress and timelines. Identify and resolve issues to ensure project success. Adjust schedules and plans as needed.
Effectively communicate project expectations, project goals, scope, budget, resources, and timeline, and general project status with team members, project stakeholders, and sponsors.
Manage the overall customer relationship, have full command of the customer business model, and demonstrate respect and responsiveness to customer needs.
Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills
Be accountable for the creation of all project documentation, including functional and technical requirements gathering, and assist with deliverable creation as needed.
Ensure project deliverables are on time and on budget while meeting customer satisfaction expectations.
Adhere to and adopt standardized development lifecycle methodology for all projects. Provide thought leadership to improve upon and extend methodologies.
Facilitate review sessions with the client and project team.
Prepare user documentation and training documentation as necessary.
Leverage business knowledge and expertise to drive business process improvements.
Establish and maintain trusted advisor relationships with client project stakeholders.
Mentor less experienced members of the team, and contribute excellence in a highly collaborative, team-oriented environment.
Required Skills/Experience:
5+ years of demonstrated leadership and business acumen implementing enterprise-wide applications, 3 to 5 years with CRM solutions.
3+ years of demonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule.
2+ years working in Account Management with heavy client interaction.
1 to 3 years experience in an enterprise networked client-server environment.
Thorough knowledge of network protocols and operation, desktop operating systems and capabilities and troubleshooting techniques.
Expertise and ability to present best practices in one or more of the following areas: Agile Software Development, Quality Assurance, Test Data Planning and Execution, Release Deployment
Experience with configuration and custom development preferred
Excellent analysis skills and the ability to develop processes and methodologies
Excellent written and verbal presentation skills, and ability to present to technical and business audiences.
Ability to lead enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations.
Must be able to travel up to 35%
Bachelor''s degree in Business Administration and/or Information Technology or equivalent experience, PMP, Six Sigma, CSM.
SalesForce Administrator certification, SalesForce Service Cloud Consultant certification preferred
We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery and satisfaction.

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