Sales Executive - NYC

Company Name:
_Sales Executive - NYC_
Our Focus
TeleTech is helping organizations transform the customer experience.
The world has changed. Disruptive technologies, social media, demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TeleTech leads the way.
We hire only first-class, highly qualified and passionate people to help us to build exceptional customer experiences.
What It Means to be in Business Development at TeleTech
The sales function at TeleTech requires special skills. This is not a transactional, but rather solution selling environment. Our client companies come to us because they have unique business problems and they are looking for a true partner solution. The sales cycle is long and complex, with a variety of intersections that could have lasting impacts on our ability to partner with a prospect or client company.
As a member of the sales team you will need to build relationships across all levels of an organization and be able to adjust your personal communication style to match. The business problems faced by our clients require detail analytical skills to be able to get to the heart of the concern. It requires the ability to navigate a clients' organization and synchronize the execution of the solution.
TeleTech's entire suite of capabilities encompasses client solutions that can incorporate multiple touch points anywhere along the customer experience lifecycle. You need to both understand the clients' need sand the root causes of the issues, and then incorporate just the right mix of the TeleTech integrated solutions to help our clients develop a better customer experience... which ultimately leads to a stronger business.
How the Sales Executive Fits this Focus
The Sales Executive's primary responsibility is to secure new clients for TeleTech. In this role, you will identify target accounts, effectively break into strategic pursuits, and capture new sales opportunities. The Sales Executive will tap into the breadth of TeleTech's collective portfolio, partnering with Product leads and internal support organizations, to sell TeleTech's full suite of integrated solutions.
Maintaining High Standards
Business development at TeleTech means developing meaningful business relationships that ultimately lead to better customer experiences for our clients' consumers. It's about understanding a potential client's values, mission, industry, and unique value proposition; then building on that knowledge to formulate solutions that catapult that client's customer experiences to a new level.
What the role really does...
Develop and execute effective sales strategies to secure new client accounts for TeleTech. Gain an in-depth understanding of the client's business and introduce solutions from TeleTech's collective portfolio to address current or anticipated needs. Demonstrated experience creating value for clients.
Understand client requirements and formulate persuasive win themes . Effectively demonstrate TeleTech's value proposition to the client and how our solutions address their business needs.
Develop and maintain deep and meaningful business relationships with senior level client executives. Maintain a position of trusted advisor by demonstrating a deep understanding of industry specific trends and how they translate into customer experience needs
Champion internal collaboration and coordinate resources necessary to execute on the identified client strategy. Lead teams through interna l conflicts.
Support all stages of the sales process , maintaining sales control and ultima tely achieving or exceeding identified sales targets. Skilled leader at breaking through internal conflicts and proactively navigating the client's buying process.
Follow through on initial wins with a new client, ensure a smooth transition into Operations, a ct as a steward for good business and grow the account.
Maintain accurate Account detail in CRM ( ) including keeping client contacts up-to-date, activities, opportunities and documents relating to opportunities.
What we're looking for...
Communication, Integrity, Trust, Passion. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:
BA/BS or equivalent experience
MBA preferred
Business and financial acumen
Demonstrated success in securing multi-year, multi-million dollar contracts, preferably in services
Proven track record of successfully identifying, mapping and building relationships across a pursuit in order to understand the influencers and key decision makers
Proven track record of successfully developing a contact strategy, generating leads, building relationships with new clients and breaking into new accounts in a manner that enables long term profitable growth
Proven and consistent track record of exceeding quotas consisting of annual sales and/or revenue objectives
Must possess the analytical skills necessary to understand client business needs and priorities in order to build winning solutions
Effective Leader, skilled at producing results and effectively working in a collaborative manner with cross functional teams. Demonstrated ability to drive the sales process while coordinating a large deal team and incorporating alliance partners as needed.
Proven success in the areas of Sales Pursuit Management, Deal Qualification, Competitive Strategy and Proposal Development, Pricing Strategy & Execution, and Negotiating to Close.
Excellent communication
Apply Now or Learn more about TeleTech careers or see how you are connected already .
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.

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