Client Executive - Automotive

Company Name:
TeleTech
_Client Executive - Automotive (West Coast)_
Our Focus
TeleTech is helping organizations transform the customer experience.
The world has changed. Disruptive technologies, social media, demanding customers, and an interconnected global economy have altered the face of business forever. To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders. To navigate this complicated and uncharted new world, brands need a partner with experience. TeleTech leads the way.
We hire only first-class, highly qualified and passionate people to help us to build exceptional customer experiences.
What It Means to be in Business Development at TeleTech
The sales function at TeleTech requires special skills. This is not a transactional, but rather solution selling environment. Our client companies come to us because they have unique business problems and they are looking for a true partner solution. The sales cycle is long and complex, with a variety of intersections that could have lasting impacts on our ability to partner with a prospect or client company.
As a member of the sales team you will need to build relationships across all levels of an organization and be able to adjust your personal communication style to match. The business problems faced by our clients require detail analytical skills to be able to get to the heart of the concern. It requires the ability to navigate a clients' organization and synchronize the execution of the solution.
TeleTech's entire suite of capabilities encompasses client solutions that can incorporate multiple touch points anywhere along the customer experience lifecycle. You need to both understand the clients' needs and the root causes of the issues and then incorporate just the right mix of the TeleTech integrated solutions to help our clients develop a better customer experience... which ultimately leads to a stronger business.
Maintaining High Standards
Fulfilling this role is like being a superhero amongst account management professionals.
The Client Executive will tap into the breadth of TeleTech's collective portfolio, partner with Product leads and internal support organizations, and sell TeleTech's full suite of integrated solutions. This means you will be required to gain an intimate understanding of the client's customer experience value proposition and match this with the product and service suite offered by TeleTech and its partners ... all with one goal in mind...
... to champion an exceptional customer experience for our client company's customers.
What the role really does...
Drive strategic account development and planning . Gain an in-depth understanding of the client's business and introduce solutions from TeleTech's collective portfolio to address current or anticipated needs.
Understand client requirements and formulate persuasive win themes . Effectively demonstrate TeleTech's value proposition to the client and how our solutions address their business needs. Proven experience creating value for clients.
Develop and maintain deep and meaningful business relationships with senior level client executives. Maintain a position of trusted advisor by demonstrating a deep understanding of industry specific trends and how they translate into customer experience needs.
Champion internal collaboration and coordinate resources necessary to execute on the identified client strategy.
Support all stages of the sales process , maintaining sales control and ultimately achieving or exceeding identified sales targets. Skilled leader at breaking through internal conflicts and proactively navigating the client's buying process.
Participates in Account Planning activities and Quarterly Business Reviews. Act as a steward for good business.
Maintains accurate Account detail in CRM ( ) including keeping client contacts up-to-date, activities, opportunities and all documents relating to opportunities.
What we're looking for...
Motivation, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include:
15+ years work related experience
Bachelor's degree or equivalent work experience
MBA preferred
Demonstrated business and financial acumen
Ability to direct product development and meet the unique needs of assigned account
Proven track record of successfully developing and deploying strategy for large-scale, complex sales organizations
Proven and consistent track record of exceeding quotas consisting of annual sales and/or revenue objectives
Demonstrated success in building up an account and substantially growing the share of wallet, as well as managing the overall P&L; and ensuring long term profitability as the account grows
Strong business analytical skills, relationship management and collaboration skills
Effective Leader, skilled at producing results and effectively working in a collaborative manner with cross functional teams. Demonstrated ability to drive the sales process while coordinating a large deal team and incorporating alliance partners as needed.
Experience developing and maintaining relationships at senior levels in client organizations, including C-level points of contact
Proven success in the areas of Sales Pursuit Management, Deal Qualification, Competitive Strategy and Proposal Development, Pricing Strategy & Execution, and Negotiating to Close.
Excellent communication skills
Industry specific experience
Apply now or learn more about TeleTech careers or see how you are connected already .

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