Bill/Acct Svcs Sr Associate
Primary Home office contact for sales and the broker community on commission issues.
Managing Brokers Business
Manage incoming compensation paperwork.
Accountable for determining outstanding requirements per procedure standards
Communicate to sales and other internal matrix partners within 48 hours if any documentation is missing or incomplete.
Implement follow up processes until all outstanding issues are resolved.
Negotiates exceptions if there is a deviation from the process.
Analyze and Sets up the case into the appropriate Cigna system.
Understands and manages various systems across the multiple business segments)
Meet and exceed timing and quality standards.
Performs specific audit procedures on simple to complex audits on accounts in question by the brokers. Compile the data and communicate the findings.
Completes assigned special projects related to one or more business segments/applications.
Consistently demonstrate strong planning, organization and time management skills.
Assist others within the team/department with workload to ensure deadlines are met .
Reconciles case and broker commissions to ensure accurate broker commissions' were paid; process adjustments as needed.
Research problems and negotiates with brokers and sales to resolve moderately complex issues.
Creates, analyzes, and responds to standard or non-standard reports.
Phones/Customer Relations
Ensure incoming phone calls are answered =25 seconds, Avg Abandon rate =20 seconds, total % Answered Calls =95%.
Provides support to sales and producers related to commissions.
Project a professional attitude and consistently demonstrate effective listening skills.
Drive ownership of the issue even if you need to pull in additional departments in order to resolve the issue.
Consistently provide service of a superior level by meeting or exceeding the customer's expectations.
Ability to analyze, audit and develop recommendations to achieve the best in class relationship with our brokers and the sales teams.
Respond to all inquiries, oral or written, in a clear concise manner and within 24 hours.
Frontline contact to the Producer (Broker) Commissions 800 Service line and general mailbox
Report Maintenance:
Ensure all assigned reports are completed accurately and timely, which may require finding resolution to exceptions on the report.
Accountable for escalating any known issues to management with possible suggestions for solutions.
General Expectations:
Trains new and existing team/department employees on systems and processes.
Sharing new and pertinent information with the team/department to ensure consistent processing.
Educate and drive compliance on administrative policies and processes with our matrix partners, i.e. Sales, underwriting, licensing, billing, etc.
Establish solid rapport with internal and external customers.
Participate in training on new systems, programs and processes and identifying possible training needs.
Identify procedural problems; formulate and recommend well thought out suggestions for improvement.
Maintain professionalism under pressure.
Ensure a flexible approach to shifting priorities; changes in technology, responsibilities, processes and organizational structure.
Research and making phone calls on outstanding receivables.
Qualifications-
Proven organizational and analytical skills
Demonstrated ability to multi-task
Excellent customer service/communication skills
Expertise in various Cigna systems (PCS, FACETS, CARBS, CMS, etc.) is a plus
Finance, banking or billing experience preferred
Acts independently and requires minimal direction
Must be a team player
Results oriented with high attention to detail.
US Candidates Only: Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. If you require a special accommodation, please visit our Careers website or contact us at SeeYourself@cigna.com.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Managing Brokers Business
Manage incoming compensation paperwork.
Accountable for determining outstanding requirements per procedure standards
Communicate to sales and other internal matrix partners within 48 hours if any documentation is missing or incomplete.
Implement follow up processes until all outstanding issues are resolved.
Negotiates exceptions if there is a deviation from the process.
Analyze and Sets up the case into the appropriate Cigna system.
Understands and manages various systems across the multiple business segments)
Meet and exceed timing and quality standards.
Performs specific audit procedures on simple to complex audits on accounts in question by the brokers. Compile the data and communicate the findings.
Completes assigned special projects related to one or more business segments/applications.
Consistently demonstrate strong planning, organization and time management skills.
Assist others within the team/department with workload to ensure deadlines are met .
Reconciles case and broker commissions to ensure accurate broker commissions' were paid; process adjustments as needed.
Research problems and negotiates with brokers and sales to resolve moderately complex issues.
Creates, analyzes, and responds to standard or non-standard reports.
Phones/Customer Relations
Ensure incoming phone calls are answered =25 seconds, Avg Abandon rate =20 seconds, total % Answered Calls =95%.
Provides support to sales and producers related to commissions.
Project a professional attitude and consistently demonstrate effective listening skills.
Drive ownership of the issue even if you need to pull in additional departments in order to resolve the issue.
Consistently provide service of a superior level by meeting or exceeding the customer's expectations.
Ability to analyze, audit and develop recommendations to achieve the best in class relationship with our brokers and the sales teams.
Respond to all inquiries, oral or written, in a clear concise manner and within 24 hours.
Frontline contact to the Producer (Broker) Commissions 800 Service line and general mailbox
Report Maintenance:
Ensure all assigned reports are completed accurately and timely, which may require finding resolution to exceptions on the report.
Accountable for escalating any known issues to management with possible suggestions for solutions.
General Expectations:
Trains new and existing team/department employees on systems and processes.
Sharing new and pertinent information with the team/department to ensure consistent processing.
Educate and drive compliance on administrative policies and processes with our matrix partners, i.e. Sales, underwriting, licensing, billing, etc.
Establish solid rapport with internal and external customers.
Participate in training on new systems, programs and processes and identifying possible training needs.
Identify procedural problems; formulate and recommend well thought out suggestions for improvement.
Maintain professionalism under pressure.
Ensure a flexible approach to shifting priorities; changes in technology, responsibilities, processes and organizational structure.
Research and making phone calls on outstanding receivables.
Qualifications-
Proven organizational and analytical skills
Demonstrated ability to multi-task
Excellent customer service/communication skills
Expertise in various Cigna systems (PCS, FACETS, CARBS, CMS, etc.) is a plus
Finance, banking or billing experience preferred
Acts independently and requires minimal direction
Must be a team player
Results oriented with high attention to detail.
US Candidates Only: Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. If you require a special accommodation, please visit our Careers website or contact us at SeeYourself@cigna.com.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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