Customer Success Manager
Customer Success Manager
Job Description:
Are you fanatical about delighting customers? Looking for a career that is changing the lives of finance professionals around the world? Do you enjoy really listening between the lines to what a customer hopes for and then making it possible? If you answer yes, this job may be perfect for you!
The Customer Success Manager (CSM) is a critical role in Adaptive Insights Software-as-a-Service business model. The CSM will ensure that maximum value is delivered with Adaptive Insights products and services by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives. You will be the Adaptive Insights' most valuable asset, our customers.
Ultimately, the CSM's goal is to ensure that the value derived from the Adaptive Insights solution far exceeds customer's expectations; as such, the role requires a combination of customer success, strong business acumen and sales experience. Additionally, this role relies heavily on personal accountability for results, a willingness to go 'the extra mile' for Adaptive Insights customers and a collaborative approach that brings the best of Adaptive Insights to each and every customer.
Duties and
Responsibilities:
Own the overall relationship with the customer
Responsible for managing, renewing and expanding a large group of customers that are in our NetSuite channel.
There is a renewal quota for this position.
Work with small and large accounts located around the world. Organization and prioritization are keys to success
Work with our Customer Enablement Programs team to drive many-to-one programs and Office Hours services to SMB customers
Build relationships within Enterprise customers to become a trusted advisor, to oversee their adoption, and promote best practices to continually drive incremental value and return on their investment
Collaborate with sales teams to ensure growth attainment and increased footprint
Serve as an escalation point for issues that impact the customer's success.
Develop and maintain long-term relationships with stakeholders in your account portfolio by networking between customers, partners and the Adaptive Insights team.
Required Skills and
Experience:
BA/BS degree
Minimum 5 years of experience in a similar role
A passion for customers
A desire to learn and a commitment to putting it into action
Field sales experience in SaaS and experience managing an entire sales life-cycle, particularly renewals.
Proven success in exceeding quotas.
Strong communication and leadership skills; comfortable interacting with a broad range of customers, partners, and colleagues
Excellent presentation skills, interpersonal/customer relations skills; clear and concise verbal and written communicator; effective in person and by phone.
Familiar with change management practices, change communications and process re-engineering.
Accountable for results and deliverables; self-starter who works independently and proactively.
Ability to manage multiple complex assignments simultaneously.
NetSuite ERP experience desired
Ability to travel 25% - 40%
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
Are you fanatical about delighting customers? Looking for a career that is changing the lives of finance professionals around the world? Do you enjoy really listening between the lines to what a customer hopes for and then making it possible? If you answer yes, this job may be perfect for you!
The Customer Success Manager (CSM) is a critical role in Adaptive Insights Software-as-a-Service business model. The CSM will ensure that maximum value is delivered with Adaptive Insights products and services by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives. You will be the Adaptive Insights' most valuable asset, our customers.
Ultimately, the CSM's goal is to ensure that the value derived from the Adaptive Insights solution far exceeds customer's expectations; as such, the role requires a combination of customer success, strong business acumen and sales experience. Additionally, this role relies heavily on personal accountability for results, a willingness to go 'the extra mile' for Adaptive Insights customers and a collaborative approach that brings the best of Adaptive Insights to each and every customer.
Duties and
Responsibilities:
Own the overall relationship with the customer
Responsible for managing, renewing and expanding a large group of customers that are in our NetSuite channel.
There is a renewal quota for this position.
Work with small and large accounts located around the world. Organization and prioritization are keys to success
Work with our Customer Enablement Programs team to drive many-to-one programs and Office Hours services to SMB customers
Build relationships within Enterprise customers to become a trusted advisor, to oversee their adoption, and promote best practices to continually drive incremental value and return on their investment
Collaborate with sales teams to ensure growth attainment and increased footprint
Serve as an escalation point for issues that impact the customer's success.
Develop and maintain long-term relationships with stakeholders in your account portfolio by networking between customers, partners and the Adaptive Insights team.
Required Skills and
Experience:
BA/BS degree
Minimum 5 years of experience in a similar role
A passion for customers
A desire to learn and a commitment to putting it into action
Field sales experience in SaaS and experience managing an entire sales life-cycle, particularly renewals.
Proven success in exceeding quotas.
Strong communication and leadership skills; comfortable interacting with a broad range of customers, partners, and colleagues
Excellent presentation skills, interpersonal/customer relations skills; clear and concise verbal and written communicator; effective in person and by phone.
Familiar with change management practices, change communications and process re-engineering.
Accountable for results and deliverables; self-starter who works independently and proactively.
Ability to manage multiple complex assignments simultaneously.
NetSuite ERP experience desired
Ability to travel 25% - 40%
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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