Customer Service

Libby Williams 8673 E. Dry Creek Road #1028 Centennial, Colo. 80112 303-709-0408 demicapuu@yahoo.com Summary To find a rewarding and challenging career that will allow me to use my management, administrative knowledge and sales skills while implementing a strong client base. Miramar Construction 2016 - present Administrative Assistant - part-time position working for the same general contractor that I worked with from 2003 - 2008. Sereno Salon and Day Spa -2014- 2015 Esthetician/Booth Renter - the duties of the job included facials, waxing, oxygen facials, Microdermabrasion, chemical peels, eyelash and eyebrow tinting. Lifetime Fitness Center - 2010 - 2013 Esthetician - worked in the Life Spa with new and existing clientele. Typical duties included facials, back facials, oxygen facials, eyebrow and eyelash tinting, chemical peels and make up application. Certified in HydraFacial and Zerona laser. Knowledge and use of Phytomer and Aveda skin care. Consistently achieved customer retention and product sales goals on a monthly basis. Nordstrom Collections Department - 2008 - 2010 . Collections - Facilitated Collection Calls in a very fast paced collection department. I responded to customer service inquiries and resolved collection issues. We also worked directly with the stores to extend lines of credit, working with fraud department on lost or stolen cards. Miramar Construction - 2003 - 2008 Office Manager - Designed and implemented new office protocol that was more efficient, therefore allowing increased sales by over 15% over the previous quarter. Responsible for timely and accurate project billing and bank reconciliation. Beyond general office duties, I maintained purchase order log and tracked job cost daily, weekly and monthly. Maintaining and updating various spreadsheets and data bases as needed. I represented company at trade shows and worked on promotions. I made presentations to new and existing clientele. I managed 3 people including receptionist and 2 people that helped in the office on a part-time basis. Worked extensively on Excel and Quickbooks. NetJets Inc. - 2001 - 2003 Flight Attendant. Corporate private quarter share company. Served high end clientele on a 13 passenger Gulf stream Aircraft. I flew politicians, celebrities, musicians and business executives. Being the only flight attendant on board, I managed the catering, as well as serving clientele from the beginning of their departure through the end of the flight. I managed up to 13 passengers at a time. I have been through training on defibrillator, CPR and ditching as well as being a certified medical assistant. I started flying in Corporate Aviation back in 1997. Education: Drury University - Bachelors degree in Communication (emphasis Public Relations) and Psychology Hold current Esthetician license with State of Colorado 2010 Medical Assistant

  • ID#: 124920
  • Location: Englewood, CO , 80112

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