Inbound Customer Service Representative


JENS D. OLSON                                                                                                           Mobile:  303.328.7025  



3175 S. York Street, Englewood, CO  80113                                                                                   Email:  JensOlson89@gmail.com  


 


KEY ACCOMPLISHMENTS AND ABILITIES


Leadership


 



  • Planned and led three university-wide food and clothing drives.

  • Planned and led a university-wide fund development event for the Leukemia and Lymphoma Society raising $2000.

  • Developed coworkers by assessing their abilities and listening, then developing a training program.

  • Designed and executed a mentoring process to increase their performance.

  • Supervised and trained coworkers to ensure risk liability compliance.

  • Managed coworker work flow processes and organization to ensure customer satisfaction.


 


Teamwork


 


o   Guided trainee’s through internal database to provide the right resolution for the customer


o   As Philanthropy Chair for my fraternity, collaborated with 4 other Greek organizations for non-profit fund development.


o   Organized and developed high volume workflow processes with my team to ensure customer satisfaction.


o   Supported my team when stressed to meet customer demand in a timely and safe fashion.


 


Problem Solving


 



  • Assessed problems customer was experiencing to guide them through troubleshooting

  • Creatively addressed customer needs with solutions tailored to their specific situation.

  • Used networking to resolve problems with fund development events.


 


Communication


 



  • Guided customers through troubleshooting step verbally using simple steps

  • Developed verbiage for issues and complicated information regarding customer’s accounts

  • Effectively communicated with management and colleagues to resolve issues related to work flow stress.

  • Encouraged colleagues to remain with the company when the company was short handed.

  • Listened to customer concern and complaint and provided accepted solutions.

  • Understood management concerns for liability, compliance and safety and communicated them to colleagues.

  • Spoke with colleagues repeatedly to ensure accurate healthy food preparation.


 


Customer Relations


 



  • Dealt directly with both customer complaints and suggestions to report feedback about services

  • Directed customers through product offerings to ensure customer satisfaction and retention.

  • Listened to customers to provide solutions that would meet their needs and exceed expectations.

  • Conducted problem solving with customers to address customer concern.


 


Sales


 



  • Took orders from customers highlighting product offerings and directing their purchasing.

  • Worked with customers on the phone and face to face to review product offerings.

  • Directed customers to solutions that met company liability requirements.

  • Completed a 2 week intensive sales training conference.

  • Managed sales in assigned districts.


 


PROFESSIONAL EXPERIENCE


 


24/7 InTouch                         Netflix Customer Support                                    November 2015 to Present


ModMarket                            Food Service                                         June 2013 to April 2015


Phi Kappa Sigma Fraternity       Philanthropy Chair                                 2010-2011


Christy Sports Ski & Patio                  Assistant Rental Supervisor                       2008 - 2011


 


EDUCATION


 


University of Denver                            BA in Criminology                     2008 -2014


Cherry Creek High School                    Diploma                                                2004 -2008


 

  • ID#: 127946
  • Location: Englewood, CO , 80113

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