Human Resource/ Customer Service/ Social Media Marketing


9959 E Peakview Ave, apt D206, Englewood, CO 80111 Cell: 7813541611

Professional Summary

Customer service professional who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external clients and their queries. Meets deadlines and works with a high level of multicultural awareness and adaptability.Highly organized with more than 3 years experience in corporate office settings with excellent communication and computer skills.A recent Graduate in Organizational Communication & Human Resources Management & looking for a full time employment.


Excellent communication skills Professional phone etiquette.

Work History

Critical Thinking Computer (Microsoft word, powerpoint excel, MS Outlook, Taleo, workday)

HR Onboard and Compliance Specialist (Contract) , 06/2013 to 08/2013 Office Team(Davita) – Denver CO

Complete onboarding process for the candidates including application review,hiring and background checks, drug test and other required new hire paperwork. Manage employee files and terminations (when needed). Follow up with Hiring Managers and Recruiters on their candidates start date, job change and answer candidates queries about the on-boarding process.

Use HR related software such as Taleo, Hireright,escreen & Workday to complete the Onboarding.

Social Media Marketing Assistant , 05/2011 to 06/2012 Walk for Nepal – non profit ( MA)

Walk for Nepal" a charity non profit event was organized in Boston in September 2011 to mobilize indivijuals and organizations interested in the socio economic development of Nepal. Was assigned in getting permision for the walk from the city council as well as handling the social media sector.

Got exposed to various social marketing media tools such as facebook, twitter, google plus,logos, conferences, meetings etc. Planned and coordinated logistics and materials for the meetings & the event.

Customer Service Admin, 05/2008 to 02/2011 AETNA STUDENT HEALTH – Cambridge, MA

Performed administrative and general office work including screening up to 50 incoming calls per day for the entire floor, providing information and assistance as required, and connecting callers with desired parties. Generated claims and letters of eligibility pertaining to travel, coverage, and customerentitlement Managed ID card generation via the company's main frame system Maintained EXCEL worksheets for customer service and claims departments Maintained internal and external communication regarding letters, claims, and ID cards.

Catering Call Center Representative, 09/2007 to 04/2008 AU BON PAIN – Boston, MA

Handled over 50 calls a day with prompt and efficiency in a fast-paced environment; answered price inquiries and customer complaints regarding Au Bon Pain Catering services both within and out of state. Received orders by phone and communicated with chain of administrative staff within Au Bon Pain to ultimately place order with catering coordinator to deliver both within and out of state orders including last minute requests.

Maintained mandatory follow-ups with supervisor regarding prevention of customer errors and mailing price quotes to customers.


Master of Science: Organization Communication & Human Resources Management, 2012 Northeastern University - Boston, MA

Specialisation Total compensation, organization communication, Leadership, Recruiting, employee rights employer obligations, strategic human resource management, interculture communications, ethics & media.

3.5 GPA

Additional Information

Interests: travelling, cooking and listening to music. Ethnicity: Nepali Citizenship: United States

  • ID#: 76336
  • Location: Englewood, CO , 80111

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